Introduction
Zoooom, Inc. ("ZOOOOM," "we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.
1. Information We Collect
Personal Information
We may collect personally identifiable information including:
Account Information
- Name and contact information
- Email address
- Phone number
- Mailing address
- Date of birth
- Driver's license information
Vehicle Information
- Vehicle Identification Number (VIN)
- Make, model, year
- Mileage and condition
- Maintenance and service records
- Photos and documentation
Transaction Information
- Purchase and sale records
- Payment information
- Banking details (through secure processors)
- Financing applications
Automatically Collected Information
When you access our Services, we automatically collect:
- Device information (type, OS, browser)
- IP address and location data
- Usage patterns and interactions
- Cookies and tracking technologies
2. How We Use Your Information
Service Delivery
- Create and manage your account
- Provide Digital Garage functionality
- Facilitate vehicle transactions
- Process payments securely
- Connect you with service providers
Communications
- Send transaction updates
- Provide recall notifications
- Deliver service reminders
- Marketing (with consent)
Improvement and Analytics
- Analyze usage patterns
- Develop new features
- Personalize your experience
- Conduct research
4. Biometric Information
Identity Verification
For security and fraud prevention, we may collect biometric information including facial geometry from photos for identity verification purposes.
Storage and Retention
- Encrypted and securely stored
- Retained only as long as necessary
- Deleted per applicable laws
Your Rights
- Refuse to provide biometric data
- Request deletion (subject to requirements)
- Use alternative verification methods
We will never sell, rent, or trade your biometric information.
5. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption of data in transit and at rest
- Secure servers and databases
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Privacy Rights
Access & Correction
Access your personal information, correct inaccuracies, and receive copies of your data.
Deletion
Request deletion of your personal information, subject to legal requirements.
Opt-Out Rights
Opt-out of marketing communications, data sharing, and targeted advertising.
Data Portability
Request your data in a portable, machine-readable format.
7. California Privacy Rights (CCPA/CPRA)
For California Residents
California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
Your Rights Include
- Right to Know: Request information about personal information collected and shared
- Right to Delete: Request deletion of personal information
- Right to Opt-Out: Opt-out of sale or sharing of personal information
- Right to Correct: Request correction of inaccurate information
- Right to Limit Use: Limit use of sensitive personal information
- Non-Discrimination: No discrimination for exercising privacy rights
To exercise these rights, California residents can contact us at support@zoooom.app or call us: 425-931-0357.
8. Children's Privacy
Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly. If you believe we have collected information from a minor, please contact us immediately.
9. Data Retention
We retain personal information for as long as necessary to:
- Provide our Services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
- Meet legitimate business needs
Specific retention periods vary based on the type of information and the purposes for which it was collected.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending notice to your registered email
- In-app notifications
Your continued use of the Services after changes constitutes acceptance of the updated Privacy Policy.
11. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, contact us:
Zoooom Privacy Team
Email: support@zoooom.app
Data Protection Officer
Email: support@zoooom.app
For California Residents
Call: 425-931-0357