Help Center

To protect vehicle owners, Zoooom requires ownership verification before adding a car. Navigate to My Garage and click Add a Car, then choose one of three methods:

Option 1: Scan License Plate + VIN (Recommended)

1. Photograph your license plate — Take a photo or upload an image. Zoooom uses AI to read the plate number and state.
2. Confirm the plate details — Review and correct if needed. We decode the plate to look up your vehicle's VIN.
3. Photograph the VIN on your car — The VIN is usually found on the dashboard (driver's side, visible through the windshield) or on a sticker inside the driver's door jamb. Take a clear photo.
4. VIN matching — Zoooom compares the VIN decoded from your license plate with the VIN photographed on the car. If they match, your ownership is verified and the vehicle is added.

Option 2: Scan Title or Registration

1. Take a photo or upload your vehicle title or registration document.
2. Zoooom uses AI-powered document processing to extract the VIN and owner name from the document.
3. Confirm the details — Review the extracted information and make corrections if needed.
4. Once confirmed, the vehicle is added to your garage.

Option 3: Upload a Service Record

1. Take a photo or upload a service record or maintenance receipt.
2. The document is first checked for authenticity using AI-powered forgery detection.
3. Zoooom extracts the VIN and/or license plate number from the document. At least one must be present.
4. Confirm the details — Review and correct if needed, then the vehicle is added.

Note: If the vehicle has already been added to another user's garage, you'll be guided to contact support with proof of ownership (title, registration, or bill of sale) to transfer it.

To edit or remove a vehicle from your garage:

1. Go to My Garage and select the vehicle you want to modify.
2. Click the Edit button to update vehicle details, photos, or mileage.
3. To remove a vehicle, scroll to the bottom of the edit page and click Remove Vehicle.

Note: Removing a vehicle will also remove its associated service records from your account.

You can upload service records in PDF or image format (JPEG, PNG):

1. From the dashboard, go to Service → Upload Service Record.
2. Drag and drop your file, or click to browse and select it.
3. Click Import from file.
4. Zoooom will automatically extract the service details and attach the record to your vehicle.

Tip: For best results, ensure photos are clear and text is readable.

This message appears when Zoooom needs additional information to calculate your next service accurately. To resolve it:

• Open your vehicle detail page and confirm the current mileage.
• Upload a recent service record if you have one.
• Update vehicle notes if your service schedule is non-standard (e.g., modified vehicle, synthetic oil, etc.).

Zoooom automatically calculates market values for vehicles in your garage:

1. Add your vehicle to My Garage using your license plate or VIN.
2. Make sure your vehicle's mileage is up to date.
3. View the estimated market value on your vehicle detail page.

Note: Market values are updated once a month based on current market conditions and comparable sales data.

Zoooom shows three different market values because the price you can expect varies depending on how you buy or sell:

• Private Party Value — The typical price when selling directly to another individual. This is usually the highest value since there's no middleman.
• Trade-In Value — What a dealer will typically offer when you trade in your car toward a new purchase. This is the lowest value because the dealer needs to recondition, certify, and resell the vehicle at a profit.
• Dealer Retail Value — The typical price when buying from a dealership. This is higher than private party because dealers invest in inspections, repairs, detailing, warranties, and certification to meet retail standards.

The gap between trade-in and dealer retail values reflects the work dealers do to prepare a vehicle for resale:

• Inspection and repairs — Dealers inspect every system and fix issues to meet safety and quality standards.
• Reconditioning — Professional detailing, paint touch-ups, and interior cleaning.
• Certification programs — Many dealers offer certified pre-owned (CPO) programs with extended warranties.
• Overhead costs — Sales staff, facilities, financing services, and warranty support.
• Risk and holding costs — Dealers take on the risk of the car not selling quickly.

Tip: If you have time and are comfortable handling the sale yourself, selling private party typically gets you more than a trade-in. If convenience is a priority, trading in is faster and easier.

There are two ways to add cars to your Wishlist:

Option 1: From the Zoooom Marketplace

1. Browse listings on the Marketplace.
2. Click the heart icon on any listing card.
3. The car is saved to your Wishlist.

Option 2: From external websites

1. Find a car on any dealer website, TrueCar, CarGurus, Autotrader, or similar sites.
2. Copy the listing URL (from the address bar or the “Share” button).
3. Go to Dashboard → Research → Wishlist.
4. Click Add from URL and paste the link.
5. Zoooom will automatically fetch the vehicle details.

Tip: When vehicle information is found, Zoooom automatically retrieves specs and NHTSA safety ratings to help you make informed decisions.

To remove a car from your Wishlist:

1. Go to Dashboard → Research → Wishlist.
2. Find the car you want to remove.
3. Click the heart icon again to unfavorite it, or use the remove option on the card.

Zoooom's comparison tool helps you evaluate multiple vehicles side by side:

1. First, add the cars you want to compare to your Wishlist (see above).
2. Go to Dashboard → Research → Wishlist.
3. Select the vehicles you want to compare by checking the boxes next to them (up to 3 vehicles).
4. Click the Compare button.
5. Review the side-by-side comparison including price, mileage, year/make/model, key features and specifications, and condition and history.

Yes! You can compare any vehicles saved to your Wishlist, whether they're from the Zoooom Marketplace or added via URL from external sites like TrueCar, dealer websites, or other listing platforms. This makes it easy to compare options across multiple sources in one place.

When you add a car to your Wishlist, Zoooom automatically retrieves:

• Vehicle specs — Year, make, model, trim, engine, transmission, and more.
• NHTSA safety ratings — Overall rating, frontal crash, side crash, and rollover ratings (when available).
• Listing details — Price, mileage, and photos from the original listing.

Note: Data availability depends on the vehicle and source. Some older or rare vehicles may have limited information.

Active Deals are your in-progress buy/sell transactions. From the Active Deals page, you can:

• Filter by buying or selling.
• Open chats with buyers or sellers.
• Invite new buyers to view your listing.
• View listing details and status.

Access Active Deals from Dashboard → Active Deals.

1. First, add your vehicle to My Garage if it's not already there.
2. Open the vehicle details page.
3. Click List for Sale.
4. Fill in the listing details: price, photos, description, and condition.
5. Review and publish your listing.

Use the Messages feature within your Active Deals. Click on any deal to open the chat, or access all your conversations from Dashboard → Inbox. You can send and receive messages without needing to verify your identity.

Yes. While you can browse listings and message sellers freely, submitting an offer requires identity verification (KYC). This protects both buyers and sellers from fraud.

The verification process is quick:

1. Driver's license scan — Take a photo of the front and back of your driver's license.
2. Selfie — Take a selfie so we can match your face to your license photo.
3. Done! — Verification only needs to be done once. For future offers, only a quick selfie re-verification is needed.

Once verified, a verified badge appears next to your name in deal chats so sellers know you're a serious, verified buyer.

The verified badge (blue shield with checkmark) indicates that a user has completed identity verification:

• Verified buyers — Have completed the KYC process (driver's license + selfie). They can submit offers and are more likely to be serious buyers.
• Verified sellers — Have verified their identity and vehicle ownership. Their listings are backed by verified documentation.

You can see the verified status in deal chats next to each participant's name. As a seller, if a buyer is not yet verified, you can ask them to get verified before proceeding.

It's a plain-English history and risk report for any car, keyed to its VIN. In one report Zoooom combines cross-state title brands & salvage records, FEMA flood risk, theft / stolen records, NHTSA recalls, known common issues for that year/make/model, a localized market value, and sales & listing history — plus an optional AI condition walkaround when one is available. It all rolls up into a single verdict and a 0–100 score, with a “What to do next” plan. It is a history/risk report, not a mechanical or pre-purchase inspection.

During early access, every user gets 3 free vehicle reports, and the free report is the full report — the same data whether it's free or paid. Run one from zoooom.me/report or from a vehicle in your Digital Garage.

Zoooom checks all available sources for the vehicle — and every report shows you exactly which sources were checked, each one's status, and when it was last retrieved. Rather than advertise a number, we show our work: you can see precisely where every finding came from.

We tell you honestly — and it's free of charge. If we can't find any records associated with a VIN, we don't produce a report and we don't use one of your free reports. Double-check the VIN or try another.

Your report is saved to your Digital Garage and stays current for 30 days — if new records come in during that window, the report refreshes automatically. Create a free account to keep your reports.

Yes. Enter the vehicle's mileage in the report and Zoooom pulls a localized market value for that odometer — private-party, trade-in, and dealer estimates. If the car is in your garage, that value is saved to it.

An optional, guided photo walkaround: you snap a few prompted shots and Zoooom's AI documents the vehicle's visible condition right on the report, so buyers can see it. It's a visual condition aid, not a mechanical or pre-purchase inspection.

Open the account menu in the top-right corner and select Account Settings. From there, you can update your profile information, notification preferences, and privacy settings.

1. From the sign-in page, click Forgot Password.
2. Enter your registered email address.
3. Check your email for a password reset link.
4. Click the link and create a new password.

Note: The reset link expires after 24 hours.

Click your profile icon in the top-right corner and select Sign Out. You'll be signed out of your current session.

Multi-Factor Authentication (MFA) adds an extra layer of security to your account. When enabled, you'll need to provide two forms of verification to sign in:

1. Something you know — Your password.
2. Something you have — A time-based code from your authenticator app.

This means even if someone learns your password, they cannot access your account without also having your phone.

Follow these steps to enable MFA on your account:

1. Go to Account Settings → Security.
2. Click Enable MFA or Set Up Two-Factor Authentication.
3. A QR code will appear on screen.
4. Open your authenticator app and scan the QR code (or enter the setup key manually).
5. Enter the 6-digit verification code from your app to confirm setup.
6. Save your backup codes in a secure location — you'll need these if you lose access to your authenticator app.

Zoooom supports any TOTP (Time-based One-Time Password) authenticator app. Popular options include:

• Google Authenticator — Free, available on iOS and Android.
• Microsoft Authenticator — Free, with cloud backup support.
• Authy — Free, supports multi-device sync and cloud backup.
• 1Password — Password manager with built-in authenticator.
• Duo Mobile — Enterprise-grade security app.

We recommend Authy or Microsoft Authenticator for their backup features, which help if you lose your phone.

If you can't access your authenticator app:

1. Use a backup code — When you set up MFA, you received backup codes. Enter one of these codes instead of the authenticator code.
2. Contact support — If you don't have backup codes, email us at support@zoooom.app with your account email. We'll verify your identity and help you regain access.

Tip: Store your backup codes in a secure location separate from your phone, such as a password manager or printed in a safe place.

To turn off MFA:

1. Go to Account Settings → Security.
2. Click Disable MFA.
3. Enter your current authenticator code or a backup code to confirm.

Note: We strongly recommend keeping MFA enabled for account security.

You earn points for qualifying activities on Zoooom, including:

• Adding a verified vehicle to your garage.
• Uploading service records for your vehicles.
• Completing marketplace deals (buying or selling).
• Participating in promotions like the Creator Challenge.

Note: The number of points earned per activity is set by Zoooom and may change at any time without prior notice.

Once you reach the redemption threshold (currently 250 points), you can redeem for a $25 digital gift card:

1. Go to Dashboard → Redeem.
2. Click Redeem next to the reward.
3. Confirm your redemption.
4. The gift card will be sent to your email address on file.

Redemption thresholds and reward values may be changed by Zoooom at any time.

Yes. Zoooom reserves the right to change any aspect of the Rewards Program at any time, including:

• The number of points earned per activity.
• The points required for redemption.
• The value of rewards (gift card amounts).
• Available reward options.
• Daily, weekly, or lifetime redemption limits.

Changes may apply to previously earned but unredeemed points. Zoooom will make reasonable efforts to notify users of significant changes.

No. All rewards are subject to review and approval by Zoooom before issuance. Zoooom reserves the right to delay, withhold, or deny any reward pending investigation into the qualifying activity. Rewards are issued at Zoooom's sole discretion.

Zoooom actively monitors the Rewards Program for fraud and abuse. If fraudulent activity is detected, consequences may include:

• Point forfeiture — All accumulated points may be immediately revoked.
• Reward clawback — Previously issued gift cards may be revoked or their value recovered.
• Account suspension or termination — Your Zoooom account may be temporarily or permanently disabled.
• Legal referral — Cases may be referred to law enforcement.

Examples of prohibited activity include creating multiple accounts, submitting forged documents, adding vehicles you don't own, using bots or scripts, and exploiting bugs in the system.

Yes. Zoooom may disable, suspend, or permanently terminate any account at any time if it determines the account has been involved in fraudulent activity, has violated the Terms of Service, or poses a risk to the integrity of the Rewards Program. Upon account termination, all accumulated points are forfeited and any pending rewards are cancelled.

Currently, points do not expire. However, Zoooom reserves the right to implement point expiration policies in the future. If expiration is introduced, users will be notified in advance.

No. Points have no cash value, are non-transferable, and cannot be sold, bartered, or exchanged. Points can only be redeemed through the official redemption process on Zoooom.

Ownership verification protects real vehicle owners from fraud. Without it, anyone could add a car to their garage using a publicly visible VIN or license plate number — potentially claiming benefits, misrepresenting ownership, or interfering with the real owner's records.

By requiring you to physically photograph your license plate and the VIN on your car (or provide an official document), we ensure that only the person with access to the vehicle can add it. This protects:

• You — No one else can claim your vehicle or tamper with its history.
• Buyers — Every vehicle on Zoooom has a verified owner, creating trust in the marketplace.
• The ecosystem — Verified identities enable safer inspections and secure title transfers.

Zoooom uses multiple layers of AI-powered verification:

• License plate OCR — AI reads and decodes your license plate photo to determine the associated VIN.
• VIN photo matching — AI reads the VIN from a photo of your car and compares it against the license plate decode to confirm they match.
• Document authentication — When you upload a service record, title, or registration, AI analyzes the document for signs of forgery or manipulation.
• KYC verification — For marketplace transactions, we verify your driver's license, match a selfie to your photo ID, and cross-reference registration documents.

These checks happen in seconds and are designed to be seamless while maintaining the highest security standards.

When you upload a document (service record, title, or registration), our AI-powered verification system analyzes it for:

• Image manipulation artifacts — Detecting signs of photo editing, splicing, or digital alteration.
• Font and formatting inconsistencies — Identifying text that doesn't match the expected document format.
• Metadata analysis — Checking image metadata for signs of tampering.
• Cross-referencing — Validating VIN numbers, shop information, and vehicle details against known databases.

If a document fails authenticity checks, it is rejected and cannot be used to add a vehicle.

If you try to add a vehicle that's already registered in another user's garage, don't worry — it's a simple process to claim it:

1. Contact our support team at support@zoooom.app with your name and vehicle details.
2. Provide proof of ownership — a photo of your title, registration, or bill of sale.
3. We verify your documents and transfer the vehicle to your garage.

This typically takes 1–2 business days. The previous owner's access to the vehicle record will be removed.

Absolutely. Zoooom uses industry-leading security measures to protect your data:

• Encryption — All data is encrypted both in transit (TLS) and at rest (AES-256).
• Authenticated access — Every API request requires authentication via AWS Cognito.
• Private document storage — Uploaded documents (titles, service records, photos) are stored in encrypted S3 buckets with KMS key management.
• No data selling — We never sell your personal information or vehicle data to third parties.
• Multi-Factor Authentication — Optional MFA adds an extra layer of account protection.

For more details, read our Privacy Policy.

When you list a vehicle for sale, make or accept an offer, or pay for a car, we verify your identity through our KYC (Know Your Customer) process. This includes:

• Driver's license scan — Confirms your legal identity using AI-powered document reading.
• Selfie verification — Facial recognition matches your selfie to your license photo to prevent impersonation.
• Registration cross-check — Confirms the vehicle registration matches the verified identity.

This protects buyers from fraudulent listings and creates a trusted environment for peer-to-peer transactions. If you've already been verified, subsequent listings only require a quick selfie re-verification.

Your Vehicle Identification Number (VIN) is a unique 17-character code made up of letters and numbers (excluding I, O, and Q). You can find it in several places:

• Dashboard — Driver's side, visible through the windshield at the base of the dashboard.
• Driver's door jamb — On a sticker or plate visible when you open the driver's door.
• Engine bay — Stamped on the front of the engine block.
• Vehicle documents — On your registration card, title, or insurance documents.

Tip: For the best results when scanning, photograph the VIN plate on the dashboard or door jamb in good lighting.

A Zoooom sale settles in two parts. First, a secure online payment covers up to $1,000 toward the car plus Zoooom's flat $100 service fee. If the car is priced at $1,000 or less, the entire price can go through online. Second, the remaining balance is paid in person at the handoff — typically cash, or whatever the buyer and seller agree on.

Zoooom covers 100% of the payment processing fees. The buyer is never surcharged, and the seller receives the full online amount — nothing is deducted for processing. The online amount is paid out to the seller instantly, and the $100 service fee goes to Zoooom.

For a complete walkthrough, read the How Zoooom Payments Work guide.

The online portion of a Zoooom sale (up to $1,000 toward the car plus the $100 service fee) can be paid several ways. Zoooom covers all processing fees, so the buyer is never surcharged on any method.

• Credit card (Visa, Mastercard, American Express, Discover, plus Apple Pay and Google Pay as accelerated checkout).
• Debit card.
• Pay over time via Klarna or Affirm — split the eligible online amount into installments.
• Bank wire — available only until 2:00 PM Pacific so it settles the same day.

The remaining balance is paid in person at the handoff, typically in cash. On a 100% cash deal the $100 service fee is waived.

Zoooom does. Zoooom covers 100% of the payment processing fees on every online payment method — credit card, debit card, pay-over-time, and bank wire. The buyer is never surcharged, and nothing is deducted from the seller's payout for processing.

The seller receives the full online amount. Zoooom also absorbs the roughly 1% instant-payout fee so the seller is paid the whole amount, instantly.

The only charge on a Zoooom sale is the flat $100 service fee, paid by the buyer online. It's the same on every method and is waived only on a 100% cash deal.

Sellers are paid instantly. The moment the buyer's online payment goes through, the full online amount is pushed to the seller's linked debit card via Stripe Instant Payouts — within minutes, any day of the week, including weekends and holidays. Nothing is deducted for processing, and the funds are not held in escrow until the handoff.

The seller receives the full online amount (up to $1,000 toward the car). The remaining balance changes hands in person at the handoff, typically in cash.

Before you can accept a buyer's payment, you'll set up a Stripe Express account and link an eligible debit card. Zoooom guides you through this in-app when you first list a vehicle (it takes about 5 minutes). You'll provide:

• Your legal name and date of birth
• Your address
• The last 4 digits of your Social Security Number (required by federal law for tax reporting and identity verification)
• A photo of your government-issued ID
• An eligible debit card — instant payouts pay to a debit card, not a bank account number

Stripe handles this verification. Your information is encrypted and is not visible to Zoooom staff or to the buyer.

Important: the name and date of birth must exactly match the driver's license you used for Zoooom identity verification, otherwise payouts will be blocked until corrected.

Most card declines on large purchases are caused by your bank's fraud filters, not by Zoooom. Steps to resolve:

1. Call the number on the back of your card and let your bank know you're authorizing a vehicle purchase through Zoooom.
2. Retry the payment.
3. If it still declines, try a different card or contact support@zoooom.app.

Stripe also screens for fraud, so unusual transaction patterns (new account, brand-new card, mismatched billing address) may be reviewed even if your bank approved it.

Stripe will issue a 1099-K to you if your proceeds through Zoooom exceed the IRS reporting threshold for the year (currently $5,000 for 2024 transactions, dropping to $2,500 for 2025, and $600 thereafter under current law). A single private-party car sale is typically below the threshold — but a 1099-K is informational only and does not by itself mean you owe tax.

Whether you owe taxes on a vehicle sale depends on whether you sold for more or less than your "basis" (typically what you paid). Most private sellers sell for less than they originally paid, which means no taxable gain. Zoooom does not provide tax advice — talk to a CPA if you have specific questions.

Vehicle sales on Zoooom are final once both parties confirm the handoff in-app. Refunds may be issued in limited circumstances, including:

• Seller fraud or material misrepresentation of the vehicle
• Failure to deliver after payment
• Title fraud or undisclosed liens that prevent registration
• Unauthorized use of the buyer's payment method

To request a refund, email support@zoooom.app within 30 days of deal confirmation with the subject line "Refund Request — [Deal ID]" and supporting evidence. See the full Refund & Dispute Policy for details.

• Within 1 business day: Zoooom acknowledges your dispute and assigns a case number.
• Within 3 business days: Zoooom contacts the seller and requests their response.
• Within 7 business days of the seller's response: Initial decision communicated to both parties.
• If a refund is granted: The online payment is returned to the buyer's original payment method within 5–10 business days.

Complex cases involving title fraud, stolen vehicles, or law enforcement can take longer. We'll keep you updated at least every 7 days.

Sellers: email support@zoooom.app the moment you're notified of a chargeback. Zoooom submits the verification records, in-app message history, and geolocation logs from the deal-close confirmation as evidence to contest the chargeback through Stripe.

The buyer's card issuer makes the final decision on chargebacks — not Zoooom and not Stripe. If you believe the chargeback is fraudulent, file a police report and forward us a copy. Filing a chargeback for a transaction that was delivered as described is a violation of our Acceptable Use Policy and may be reported to credit bureaus and law enforcement.

No. Off-platform payment is prohibited for vehicles listed on Zoooom, and almost always indicates fraud. A "seller" who pushes you to Venmo or Zelle is most likely trying to:

• Bypass identity verification
• Avoid leaving evidence of the transaction
• Make it impossible for you to recover funds when the car never arrives

Report off-platform payment requests immediately to support@zoooom.app. See the Acceptable Use Policy for more.

Not at this time. Online checkout supports a single payment method per transaction. If you'd like to split a payment across multiple cards, contact support@zoooom.app before initiating the deal so we can advise. Pay-over-time options like Klarna and Affirm are another way to spread out the online payment.

Zoooom uses instant payouts, which means the online amount is pushed to the seller's debit card within minutes of the buyer's payment — it is not held in escrow. This keeps the cost low (no extra escrow fees) and keeps Zoooom out of the money-transmission business, which has significant state-by-state licensing requirements.

The in-app deal flow is designed so that the online payment happens around the same time as the in-person handoff, where the remaining balance changes hands. If a payout genuinely can't be completed to the seller, the buyer is automatically refunded in full and both parties are notified.

Email us at support@zoooom.app. Include your account email and a description of the issue, and we'll get back to you as soon as possible.

To help us resolve your issue faster, please include:

• Your Zoooom login email.
• Which page you were on (My Garage, Marketplace, etc.).
• What you expected to happen.
• What actually happened.
• Screenshots if possible.
• Vehicle VIN or plate (only if relevant).

Yes. Zoooom uses industry-standard encryption to protect your data both in transit and at rest. We never sell your personal information. For more details, read our Privacy Policy.