Acceptable Use Policy

1. Prohibited Vehicles & Listings

You may not list, offer for sale, or transact through Zoooom any of the following:

• Stolen vehicles, or any vehicle for which you cannot demonstrate clear ownership through a valid title or registration in your name.
• Vehicles with undisclosed liens. If a lienholder has a claim on the vehicle, the listing must disclose it and you must obtain a lien release before completing a sale.
• Vehicles with branded titles that are not disclosed — salvage, rebuilt, flood, lemon law buyback, or other branded titles must be clearly disclosed in the listing.
• Vehicles with tampered odometers or any other deliberately altered identifying information (VIN, plate, federal safety labels).
• Vehicles that are subject to active recalls Zoooom has flagged as "Do Not Drive" until the recall remedy has been completed, or such information has been clearly disclosed and acknowledged by the buyer.
• Vehicles imported into the United States in violation of federal law (DOT, EPA, or NHTSA regulations).
• Vehicles being sold by anyone other than the registered legal owner — "title jumping" or "curbstoning" is strictly prohibited and is illegal in most states.
• Commercial fleets, vehicles intended for taxi/rideshare resale, or other uses that fall outside Zoooom's peer-to-peer private-party model, unless explicitly authorized in writing by Zoooom.
• Replicas, kit cars, or vehicles purporting to be a make/model they are not.
• Vehicles outside the United States. Zoooom currently only supports U.S.-domiciled vehicles and U.S.-resident sellers and buyers.

2. Prohibited Conduct

The following conduct is prohibited on Zoooom and may result in immediate account suspension and reporting to law enforcement:

2.1 Misrepresentation

• Misrepresenting the make, model, year, trim, mileage, condition, accident history, title status, or ownership history of a vehicle.
• Posting photos that do not depict the actual vehicle being sold.
• Using stock photos in lieu of actual vehicle photos without clearly disclosing that fact.
• Listing a vehicle at a "decoy" price to bait buyers into negotiating a substantially different price.

2.2 Harassment, Abuse, and Discrimination

• Harassing, threatening, doxxing, or stalking other Zoooom users, Zoooom employees, or third parties.
• Refusing to deal with any user on the basis of race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, marital status, or any other protected characteristic.
• Using hateful, sexually explicit, or violent language in listings, messages, or communications routed through Zoooom.

2.3 Market Manipulation

• Creating fake accounts to inflate listings, leave fake reviews, or manipulate visibility.
• Coordinating with other users to artificially inflate or depress vehicle prices.
• Posting the same vehicle from multiple accounts.

3. Fraud Prevention

The following are categorically prohibited and will result in transaction reversal, permanent account termination, and may be reported to Stripe, the buyer's card issuer, the FBI's Internet Crime Complaint Center (IC3), and state law enforcement:

• Payment fraud: using stolen credit cards, stolen identities, or stolen bank accounts to fund purchases.
• Chargeback fraud: filing a chargeback for a transaction that was delivered as described, or after taking possession of the vehicle.
• Title fraud: forging titles, registration documents, or other ownership records.
• VIN cloning: applying a VIN from a legitimate vehicle to a different (often stolen) vehicle.
• Identity fraud: using another person's identity documents to complete Zoooom's identity verification.
• Curbstoning: posing as a private-party seller when you are actually an unlicensed dealer who buys, refurbishes, and resells vehicles for profit.
• Money laundering: using Zoooom to disguise the source or destination of illicit funds.
• Wash transactions: arranging buyer/seller pairs that are the same person or coordinated to move money through the platform.

4. Identity & Verification

• You must complete Zoooom's identity verification using your own real, valid, unexpired, government-issued driver's license.
• You must take a live selfie at the time of verification; uploading a photo of a photo or a photo of a screen is prohibited.
• Sellers must verify ownership of each listed vehicle using a registration or title that lists their legal name as the registered owner.
• You may not operate more than one Zoooom account. Creating duplicate accounts to evade suspension, sanctions, or chargebacks is strictly prohibited.
• You are responsible for keeping your login credentials, multi-factor-authentication devices, and account recovery information secure. Sharing your account with others, including family members, is not permitted for transactional accounts.

5. Communications

All communications between buyers and sellers concerning a Zoooom listing should occur through the Zoooom in-app messaging system. This protects both parties by:

• Maintaining a record of the conversation in the event of a dispute.
• Filtering for fraud, harassment, and off-platform manipulation.
• Protecting personal contact information until a deal is appropriately progressed.

You may not use Zoooom's messaging system to:

• Send unsolicited commercial messages, spam, phishing links, or malware.
• Solicit users to transact outside the Zoooom platform (see Section 6).
• Send harassing or abusive content.
• Distribute illegal content of any kind.

6. Off-Platform Transactions

Zoooom prohibits steering buyers off-platform to complete a transaction once a listing has been made on Zoooom. Specifically:

• Sellers may not request payment via Venmo, Cash App, Zelle, or any other off-platform method for vehicles listed on Zoooom. (Bank wire transfers and cash through Zoooom — i.e., the wire instructions issued at checkout, or the in-app "Cash at handoff" option — are supported; this rule prohibits steering buyers to an off-platform wire to a private bank account.)
• Sellers may not cancel a Zoooom-initiated deal and re-arrange the sale off-platform with the same buyer.
• Buyers should report any seller who requests off-platform payment to support@zoooom.app immediately.

Off-platform transactions are nearly always associated with fraud. They bypass Zoooom's identity verification, payment protections, and dispute resolution. Zoooom cannot help you recover funds sent off-platform.

7. Sanctions & Restricted Persons

You may not use Zoooom if you are:

• A person or entity on the U.S. Treasury Department's Office of Foreign Assets Control (OFAC) Specially Designated Nationals (SDN) list, or otherwise subject to U.S. sanctions.
• A resident of a country or region subject to comprehensive U.S. sanctions (currently including Cuba, Iran, North Korea, Syria, and the Crimea/Donetsk/Luhansk regions of Ukraine).
• A minor under the age of 18.
• An entity that has previously been banned from Zoooom or any related Stripe-powered platform.

Sanctions and watchlist screening are performed during identity verification and on an ongoing basis. Accounts identified as restricted will be suspended and funds may be held pending review.

8. Enforcement

Zoooom may take any of the following actions in response to a violation of this AUP, in its sole discretion and without prior notice:

• Issue a warning.
• Remove or hide specific listings.
• Suspend or terminate your Zoooom account.
• Suspend or terminate your Stripe Connect account (preventing further payouts).
• Reverse pending transactions or refund completed transactions.
• Hold funds in the affected Stripe Connect account pending investigation.
• Permanently block your identity, devices, payment methods, and contact information from re-registering.
• Cooperate with law enforcement, including providing your account information, identity verification records, and transaction history pursuant to lawful process.
• Pursue civil remedies for damages caused to Zoooom or our users.

9. Reporting Violations

If you believe another user has violated this AUP, please report it:

• Use the "Report this listing" or "Report this user" controls in the Zoooom app (when available).
• Email support@zoooom.app with subject line "AUP Report" and as much detail as you can provide.
• For suspected fraud-in-progress involving money you have already sent, also contact your bank or card issuer immediately and consider filing a report at ic3.gov (the FBI's Internet Crime Complaint Center).

Reports are reviewed by Zoooom's risk team within one business day. Reports may be made anonymously, but we may need to contact you for additional information.